Refund policy

Refund, Return & Cancellation Policy

Refunds

Customers may request a refund under the following circumstances:

  • Quantity shortage

  • Incorrect quantity received

  • Counterfeit products

  • Material not as described

  • Color not as described

  • Used items received

  • Brand mismatch or imitation product

  • Missing item(s)

  • Missing parts or accessories

  • Damaged goods

  • Wrong size delivered

  • Wrong style delivered

  • Undelivered items

  • Shipment seized by customs

  • Empty package received

How to Request a Refund

To request a refund, please email hello@desiqlo.com with:

  • Your order number

  • The reason for your refund request

  • Clear photos and/or videos showing the issue

All refund requests must include sufficient evidence for verification.

Refund requests for delivered orders must be submitted within 5 days of delivery. We do not accept refund requests more than 5 days after the delivery date.

Once the returned product (if applicable) is received and passes our quality inspection at our warehouse, the refund will be processed. The amount will be credited to your original payment method within 4–7 business days, depending on your bank or payment provider.

Return Policy

Desiqlo accepts returns only in the following cases:

  • Damaged product received

  • Wrong size delivered

  • Wrong style delivered

  • Missing item(s)

  • Missing parts or accessories

Return Conditions

  • Return requests must be emailed to hello@desiqlo.com within 5 days of delivery.

  • Please include your order number and clear photos/videos of the issue.

  • Products must be returned in their original, unused condition with all tags and original packaging intact.

  • Clothing that has been worn, washed, altered, or damaged after delivery is not eligible for return.

  • Once the returned product is received and approved after inspection, the refund will be processed.

Desiqlo does not offer product exchanges. If you require a different size or style, you may place a new order after your eligible return has been processed.

Cancellation Policy

Orders can be cancelled within 12 hours of placing the order. Cancellation requests received after 12 hours cannot be accepted, as order processing may have already begun.