FAQ

An Indian menswear brand built on one idea. There is more to Indian wear than a kurta for a wedding and a jacket for a festival. We curate from independent designers and small manufacturers across India, in styles you can wear on a Tuesday.

On desiqlo.in, we focus exclusively on men’s wear for customers across India. Our global store, desiqlo.com, offers a wider range of Indian fashion and ships internationally.

Desiqlo.in is our India-focused store, created exclusively for men’s wear. You’ll find our range of kurtas, kurta sets, Pathani sets, shirts, trousers and other Indian styles, all priced in INR and available for delivery across India.

Desiqlo.com is our global store, with a wider selection of Indian fashion across categories. It is designed for customers outside India and ships internationally.

So, while both stores are part of Desiqlo, desiqlo.in is dedicated to men’s wear in India, while desiqlo.com serves a wider global audience with a broader range of products.

Desiqlo was founded by women who grew up in India and have lived and worked across different parts of the world. With a strong connection to Indian culture and fashion, they wanted to create a brand that brings Indian wear into everyday life - beyond just weddings, festivals and special occasions.

The idea behind Desiqlo is simple: Indian clothing can be rooted in tradition while still feeling modern, comfortable and easy to wear.

Yes. Every product we sell is made in India and sourced from verified manufacturers, women-led units, skilled artisans, and small makers across the country. We do not simply import and relabel products. Each piece goes through our quality checks for stitching, fabric, finishing, and overall workmanship before it is shipped to you.

Every product comes to our facility before it is shipped. We inspect each piece for stitching, fabric, measurements, finishing and overall workmanship. We also check that the product matches the specifications and images listed on the website. Anything that does not meet our quality standards is held back and does not get shipped.

Every product page includes a detailed size chart with measurements in inches. For the most accurate fit, measure a similar kurta or garment you already own and feel comfortable wearing, then compare those measurements with the size chart on the product page.

We recommend choosing based on the actual garment measurements rather than your usual size, as fits can vary between brands and styles.

If you’re between two sizes or unsure about the fit, message us before placing your order and we’ll help you choose the right size.

Yes. We photograph our products ourselves and do not retouch the colours or alter the appearance of the garments. The product you receive should look like the one shown on the website.

That said, colours can appear slightly different depending on your screen, brightness and display settings, so there may be minor variations in how a shade looks on your device.

Not at the moment. All our products are ready-to-wear and available in standard sizes. We recommend checking the size chart on each product page before ordering to choose the best fit.

Our inventory is updated in real time, so if a product or size shows as out of stock, it means the available stock has currently sold out. Many of our styles are sourced in limited quantities from small manufacturers and makers, so we may not always have large quantities available.

If it’s a piece you really want, message us with the product name or link and we can let you know if a restock is expected.

Sometimes, but we can’t guarantee a restock. Many of our products are sourced in limited quantities from small makers and manufacturers, so availability depends on whether the particular style is produced or sourced again.

If you have your eye on something that’s sold out, you can message us with the product details and we’ll let you know if we have any information about a possible restock.

If you’re unsure about a size, fit, fabric or product detail, you can reach us on WhatsApp at +91 96637 10017 or email hello@desiqlo.com.

We’re happy to help you with your questions before you place your order, so you can make a more informed choice.

Orders can be cancelled within 12 hours of placing the order. Cancellation requests received after 12 hours cannot be accepted, as order processing may have already begun.

Yes, within 12 hours of placing the order.

You can ask us to remove an item or make changes to your order during this window.

If you’d like to add another item, we can make the change and you’ll just need to pay for the additional item. After 12 hours, the order may have moved into processing and packing, so changes may no longer be possible.

Yes. A GST invoice will be emailed to you, and a copy will also be included inside your parcel.

Once your order has been dispatched, we’ll send you a tracking link by email and SMS.

If you have an account with us, you can also check your order status and tracking information under the Orders section of your account.

We accept the most commonly used online payment methods, including UPI, credit cards, debit cards, net banking and wallets. All payments are processed securely through our payment gateway.

Not yet. At present, all orders on desiqlo.in are prepaid. Cash on Delivery is something we may introduce in the future.

No, there is no minimum order value. You can place an order for a single product or multiple items. Shipping is free on every order, regardless of the order value.

Yes. Payments are processed through secure, encrypted and PCI-compliant payment gateways. We do not see or store your card details, so your payment information remains protected during checkout.

If a payment fails but the amount has been deducted from your account, the transaction is normally automatically reversed by your bank, usually within 3–5 working days.

If the amount has not been credited back after this period, contact us with your transaction reference, and we’ll help follow it up.

We aim to deliver orders within 5–7 days across India. This includes the time needed for us to quality-check and pack your order before it is handed over to the courier.

Yes. Shipping is free on every order across India, regardless of the order value. There is no minimum order value or additional shipping charge at checkout.

Yes. We deliver across India, including both major cities and smaller towns. If your pincode is serviceable by our courier partners, we can deliver your order there.

We work with multiple major courier partners across India. Your order is assigned to the courier that can provide the best service for your delivery location.

Even though we work with manufacturers and makers from different parts of India, your order is first brought to our facility for quality checking and packing. Depending on the items in your order and their availability, your products may either be shipped together as one parcel or sent in separate shipments. If your order is shipped separately, we’ll notify you and provide the relevant tracking details for each shipment.

Yes, but only for specific issues with an order. We do not accept returns simply because you changed your mind.

Eligible reasons include receiving a damaged product, wrong size, wrong style, missing item, or missing parts/accessories. The product must be returned unused, with its original tags and packaging intact.

You may request a refund if your order has an issue such as:

Quantity shortage or incorrect quantity received
Missing item(s)
Damaged goods
Material or colour not as described
Used item received
Wrong size or style delivered
Brand mismatch or imitation product
Missing parts or accessories
Undelivered item
Empty package
Counterfeit product

All refund requests are subject to verification and require sufficient evidence of the issue.

Yes. Please record the parcel from the moment it is still sealed until it is opened, in one continuous video. Make sure the shipping label is clearly visible and record the opening before removing the packaging.

This helps us verify what was delivered and process your return without unnecessary back-and-forth.

Email hello@desiqlo.com within 5 days of delivery with:

1. Your order number
2. The reason for your request
3. Clear photos and/or videos showing the issue

Please make sure the evidence clearly shows the problem so that we can review your request and process it as quickly as possible.

Our team will review the request and guide you through the next steps.

The product must be returned in its original, unused condition, with all tags and original packaging intact.

Products that have been worn, washed, altered or damaged after delivery are not eligible for return.

Once the returned product, where applicable, reaches our warehouse and passes our quality inspection, we’ll process the refund.

The refund will be credited to your original payment method within 4–7 business days, depending on your bank or payment provider.

No. Desiqlo does not currently offer product exchanges.

If you need a different size or style, you can place a new order after your eligible return has been processed.

We currently have two offers on desiqlo.in:

LAUNCH10 — Get 10% off your first order above ₹999.
DESI15 — Get 15% off orders above ₹3,000.

Both offers are subject to the terms shown at checkout.

No. Only one discount code can be used per order. If your order is above ₹3,000, DESI15 will generally give you the larger saving.

Enter your discount code in the discount code field at checkout before completing your payment. Once the code is accepted, your discount will be applied to the order total.

You can sign up for our email list at the bottom of the website or follow us on Instagram. We share new arrivals and updates with our audience there first.

No. You can place an order as a guest without creating an account. Creating an account is optional, but it makes it easier to track your orders and reorder in the future.

If you’ve forgotten your password, select “Forgot Password” on the login page and follow the instructions sent to your registered email address.

Log in to your Desiqlo account and go to the Orders section. You’ll be able to view your previous orders along with their current status and tracking information.

Yes. If you’d like to delete your account, contact us and we’ll remove your account and stored data. Please note that account deletion is permanent and cannot be undone.